Trusted by leading companies worldwide
The Problem
Traditional IT support is broken. Critical tickets wait 45+ minutes in queue while urgent issues escalate.
64% of tickets arrive with missing information, triggering endless back-and-forth.
Static routing rules fail 22% of the time, sending database issues to network teams.
That's where Tickary's AI agents come in.
Four AI Agents Working Together
Tickary deploys specialized AI agents that handle the most time-consuming tasks in ticket management.
Priority Agent
Automatically detects ticket criticality
Analyzes ticket content, context, and urgency to assign accurate priority levels without manual intervention.
Pre-listen Agent
Checks for missing information
Proactively identifies incomplete tickets and interacts with users to gather required details before assignment.
Pre-processing Agent
Enriches tickets with external data
Automatically pulls relevant information from LDAP, CMDB, monitoring systems, and other data sources.
Dispatcher Agent
Routes tickets intelligently
Analyzes ticket content and routes to the optimal team based on expertise, workload, and historical data.
The Ticket Journey
Watch how a critical ticket flows through Tickary's AI agents in seconds
User Submits Ticket
"Database connection timeout on prod-db-01"
Loved by thousands of teams
See what our customers have to say
"Tickary transformed how our IT support team works. We reduced ticket resolution time by 60% and our team can finally focus on complex issues."
"The AI prioritization is spot on. Critical tickets never get lost anymore."
"Best investment we made this year. ROI was visible within the first month. The ticket enrichment feature alone saves us hours every day."