The AI Orchestration Layer for IT Support Systems

Automate how tickets are analyzed, prioritized, enriched, and dispatched with Large Language Models and autonomous agents.

80%

Faster Ticket Processing

95%

Accuracy in Prioritization

60%

Reduction in Manual Work

The Problem

Traditional ITSM tools rely on static rules and human intervention, creating bottlenecks

A P1 ticket can sit unnoticed for hours because prioritization depends on manual human review

Support teams spend hours clarifying poorly filled tickets instead of solving problems

Existing rules and triggers are rigid and cannot adapt dynamically to context or urgency

Every step requires manual intervention, creating delays and inconsistencies in ticket handling

Tickary combines LLMs with specialized agents to transform your IT support workflow

LLMs automatically analyze ticket content, extract key information, and understand context

AI agents assess urgency, impact, and context to prioritize tickets intelligently

Automatically fills missing data, fetches relevant information, and completes ticket details

Routes tickets to the right teams based on expertise, workload, and availability

Agents learn from resolutions and feedback to improve accuracy over time

Seamless integration with GLPI and other ITSM tools with no workflow disruption

Four simple steps to transform your IT support operations

Integrate Tickary with your GLPI instance in minutes

AI agents analyze incoming tickets in real-time

Smart prioritization, enrichment, and routing happens automatically

Tickets reach the right people with all the context needed

Join leading companies using AI to deliver faster, smarter support